Modelling Business Processes

Modelling Business Processes

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Modelling Business Processes is a Practitioner Certificate from the BCS Professional Certifications portfolio (formerly ISEB Certifications). It is a stand-qualification but also a practitioner specialist module of the BCS Business Analysis Diploma.

The success of business change projects is greatly increased by modelling the business processes prior to change. Modelling allows a common understanding and visibility of the current situation, facilitates the evaluation of alternative strategies and reflects the change to be implemented. This course enables delegates to practice a variety of techniques for modelling and improving business processes and for evaluating the effectiveness of change.

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Audience: Who is the course for?

Those who are likely to become involved in business analysis at any level, including:

• Business Analysts and Systems Analysts
• Business Managers
• Developers
• Project Managers and Team Leaders
• Quality Assurance and Quality Control Managers

Duration:

This is a 2 day course.

Benefits to the Individual:

• Recognised qualification in its own right and also module for BCS Diploma in Business Analysis
• Gives confidence to make recommendations for successful business change
• Provides a framework, skills and techniques that will enable individuals to model business processes and deliver process improvements

Benefits to the Business:

• Increases success of business change projects
• Gives the business a common understanding and visibility of the current situation
• Allows alternative strategies to be evaluated so the best option can be put in to practice

Prerequisites and evening study:

There are no pre-requisites for the course. Some evening work is required during the course.

Course Objectives:

This course will enable delegates to:

• Identify and model core business processes at both the organisational and operational levels
• Analyse activities within business processes
• Analyse managerial and performance aspects of activities and processes
• Evaluate and re-design business processes
• Measure the effectiveness of the change
• Prepare for the BCS Certificate in Modelling Business Processes

Course Content:

Rationale

• Purpose of business process modelling
• Context: organisations, systems, processes, stakeholders
• Strategic context and business goals
• Approaches to business process modelling
• Definition of a business process

Identifying Business Processes

• Types of processes and functional areas
• Process view versus functional view
• Value chain analysis and business performance
• Hierarchy of business processes and tasks

Modelling Business Processes

• Process modelling techniques (including swim lanes)
• "As Is" modelling
• Events and outcomes
• Actors involved with business processes
• Business rules

Evaluating and Improving Business Processes

• Improving Business Processes
• Analysing activities, work flow, tasks
• Problem Analysis; GAP Analysis; Root Cause Analysis
• Business process improvement
• "To Be" process model

Monitoring

• Identifying current and new standards and measures
• Measuring effectiveness of change: goals, measures and issues
• Challenging the business rules
• Staff performance and human aspects

Transition

• Using the business process model to identify IT requirements
• Skills profiling and staff development
• Procedure design

Implementation Issues

• Implementing the new processes
• Making and managing the change

Exam details:

Delegates can take an optional one-hour written examination at the end of the course. Successful candidates are awarded the BCS Certificate in Modelling Business Processes.

{tab=Free Resources}

BCS Diploma in Business Analysis - course description

Business Analysis Practice - course description

Requirements Engineering - course description

Foundation in Business Analysis - course description

Commercial Awareness - course description

Modelling Business Processes - course description

 Business Analysis Diploma - Oral Preparation Workshop - course description

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