ITIL® Training
ITIL® is recognised internationally as the best practice approach to IT Service Management aligning the provision of IT Services with the needs of the business. It is used globally by thousands of organisations throughout the private and public sectors to improve the way in which they implement and manage IT Services.
ITIL Foundation is an introduction to the ITIL framework used by IT Service Management professionals and leads to the Foundation Certificate in IT Service Management.
Best Practice Training offers ITIL 2011 Foundation as a three day classroom based course and also as a blended learning course where delegates undertake 18 hours of self study via our e-learning system before attended one day of classroom training. Both courses lead to the Foundation Certificate in IT Service Management.
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We provide ITIL Foundation in three different formats to suit different requirements:
- ITIL® Foundation Classroom - 3 Day Classroom Based Course
- ITIL® Foundation - Blended Learning Course
- ITIL® Foundation - Online Course (online traning only with remote exam taken from home/work)
In addition to ITIL 2011 Foundation, Best Practice Training also offers two ITIL introductory courses:
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New for 2016 - ITIL Practitioner. Learn how to drive the implementation and optimisation of ITIL in your organisation.
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Having successfuly passed the ITIL Foundation exam, delegates can proceed to the ITIL intermediate level. Courses at this level are split in to two streams: Lifecycle and Capability:
- ITIL® Service Strategy Lifecycle
- Lifecycle: Service Design
- Lifecycle: Service Transition
- Lifecycle: Service Operation
- Lifecycle: Continual Service Improvement
- Capability: Operational Support & Analysis
- Capability: Planning, Protection & Optimisation
- Capability: Release, Control & Validation
- Capability: Service Offerings & Agreements
- Managing Across the Lifecycle
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Best Practice Training also offers BCS Specialist courses: