Modelling Business Processes

{tab=Course Overview}

Modelling Business Processes is a Practitioner Certificate from the BCS Professional Certifications portfolio (formerly ISEB Certifications). It is a stand-qualification but also a practitioner specialist module of the BCS Business Analysis Diploma.

The success of business change projects is greatly increased by modelling the business processes prior to change. Modelling allows a common understanding and visibility of the current situation, facilitates the evaluation of alternative strategies and reflects the change to be implemented. This course enables delegates to practice a variety of techniques for modelling and improving business processes and for evaluating the effectiveness of change.

{tab=Course Dates}

{source}

<?php

$venue_dropdown = 1; //displays the dropdown selection for venue choice. USE ONLY ON THE COURSE DESCRIPTION PAGES

$filter = "exam"; //Filter out course components containing this

$selected_course_id = 80; //Show only this course, USE ON THE COURSE PAGES. ID is the component from CBS

require JPATH_SITE.'/bookings/print_dates.php';

?>

{/source}

{tab=Course Description}

Audience: Who is the course for?

Those who are likely to become involved in business analysis at any level, including:

Business Analysts and Systems Analysts
Business Managers
Developers
Project Managers and Team Leaders
Quality Assurance and Quality Control Managers

Duration:

This is a 2 day course.

Benefits to the Individual:

Recognised qualification in its own right and also module for BCS Diploma in Business Analysis
Gives confidence to make recommendations for successful business change
Provides a framework, skills and techniques that will enable individuals to model business processes and deliver process improvements

Benefits to the Business:

Increases success of business change projects
Gives the business a common understanding and visibility of the current situation
Allows alternative strategies to be evaluated so the best option can be put in to practice

Prerequisites and evening study:

There are no pre-requisites for the course. Some evening work is required during the course.

Course Objectives:

This course will enable delegates to:

Identify and model core business processes at both the organisational and operational levels
Analyse activities within business processes
Analyse managerial and performance aspects of activities and processes
Evaluate and re-design business processes
Measure the effectiveness of the change
Prepare for the BCS Certificate in Modelling Business Processes

Course Content:

Rationale

Purpose of business process modelling
Context: organisations, systems, processes, stakeholders
Strategic context and business goals
Approaches to business process modelling
Definition of a business process

Identifying Business Processes

Types of processes and functional areas
Process view versus functional view
Value chain analysis and business performance
Hierarchy of business processes and tasks

Modelling Business Processes

Process modelling techniques (including swim lanes)
"As Is" modelling
Events and outcomes
Actors involved with business processes
Business rules

Evaluating and Improving Business Processes

Improving Business Processes
Analysing activities, work flow, tasks
Problem Analysis; GAP Analysis; Root Cause Analysis
Business process improvement
"To Be" process model

Monitoring

Identifying current and new standards and measures
Measuring effectiveness of change: goals, measures and issues
Challenging the business rules
Staff performance and human aspects

Transition

Using the business process model to identify IT requirements
Skills profiling and staff development
Procedure design

Implementation Issues

Implementing the new processes
Making and managing the change

Exam details:

Delegates can take an optional one-hour written examination at the end of the course. Successful candidates are awarded the BCS Certificate in Modelling Business Processes.

{tab=Free Resources}

BCS Diploma in Business Analysis - course description